Privacy policy at Orivalentho
Your trust matters to us and we protect your information
About this privacy policy
We are committed to handling your personal data responsibly and keeping your details safe. This policy explains what data we collect and how we use it for service delivery and communication.
Our practices follow South African POPIA, ensuring transparency and accountability. By using our services, you agree to the processing of your information as described here.
Information we collect
We collect contact details, garden site information, and feedback to provide and improve our service. Data may be gathered directly or through website features.
Information you provide directly
- • Name and surname details you fill in forms
- • Contact numbers and email addresses collected during booking
- • Service preferences and your feedback for tailored care
- • Any messages or questions submitted via our contact forms
- • Addresses and site notes for garden visits
Information collected automatically
- • Device identifiers and browser type used when visiting our site
- • Website activity such as page views and time spent
- • Location information based on your IP address
- • Cookies and tracking tools for performance measurement
- • Error logs to improve website security
How we use your information
The information we collect is used for communication, garden service delivery, and to improve our offerings to you. We never sell your information to outside parties.
- • Contacting you about appointments or updates
- • Responding to your site-specific requests or queries
- • Planning and delivering garden maintenance
- • Improving the website experience
- • Understanding service feedback
- • Securely processing contact details
- • Fulfilling legal requirements when needed
Our promise: We only use your information to serve you better and protect your privacy at every stage.
Data sharing and third parties
Your data is only shared when needed for booking, regulatory, or technical support reasons. We do not share with advertisers or external marketers.
Trusted service partners
Third parties supporting our website and bookings follow our privacy standards and are strictly vetted for data security.
Legal requirements
In rare cases, data may be disclosed to comply with laws or government requests.
Anonymous statistics
We use anonymous usage data to track site performance and trends.
Your privacy rights
You can access, correct, or request deletion of your data, and ask how it’s used. Contact us for help with any concerns or requests regarding your information.
- • You have the right to access your personal details.
- • You may request corrections to your information.
- • You can ask to have your information erased.
- • Request a copy of your data for transfer.
- • You may object to specific forms of processing.
- • Ask us to limit how your data is used.
To exercise these rights, please contact us directly using our details below.
How we keep your information safe
Technical and organizational safeguards protect your data from unauthorized access or misuse while stored or processed.
Technical security
- • SSL encryption secures data during transmission
- • Regular software updates enhance protection
- • Secure access controls for all staff
- • Automatic system monitoring and alerts
Organizational measures
- • Staff training on data protection requirements
- • Clear internal protocols for data use
- • Limited staff access to personal data
- • Frequent reviews of privacy policy and practices
How long we keep your data
Personal data is stored only as long as needed for service delivery, after which it is securely deleted or anonymized according to our policy.
- • Account details are deleted after service ends.
- • Service feedback data kept for improvement purposes.
- • Stored only while communication is ongoing.
- • Billing records retained per regulatory guidelines.
- • Marketing consent records deleted if you opt out.
Shorter retention times may apply when legally required.
International data transfers
If personal data is processed outside South Africa, we ensure equivalent protection with appropriate security agreements.
- • Data transferred only as needed for technology
- • Protections aligned with South African and EU law
- • Third-party processors reviewed for compliance
- • Transfers avoided unless strictly necessary
Cookies and tracking
Cookies help us improve site performance and keep preferences. You can manage your cookie settings anytime in your browser or from our site.
Types of cookies used
- • Required for secure, basic features of the site
- • Track and improve website performance
- • Store your display or language preferences
- • Support interactive features and layouts
You can control or disable cookies in your browser settings at any time.
Privacy policy changes
You’ll be notified of significant privacy policy updates via this page and, when applicable, by direct notice.
- • Major changes are clearly announced
- • Policy reviews happen at least annually
- • Direct notifications sent for key updates
- • Easy access to the latest version
Continued use of our services means acceptance of the updated policy.
Contact us with privacy questions
Please reach out if you have privacy concerns or requests.
Orivalentho
Pharos House, 18 The Boulevard, Westville, Durban 3629 South Africa
Phone: +27325548453
Email: content@orivalentho.sbs
Policy last updated February 11, 2026
Effective from February 11, 2026